Shipping & Delivery

1. How long does delivery take?

Thai Shark may take up to 7 business days to prepare and dispatch the order. After dispatch, once the tracking code is available, the estimated delivery time is 8–12 business days. This delivery estimate does not include the preparation period and may vary because of customs clearance, the destination country or the local carrier.

Still need help? Return to the contact form and include your order number whenever applicable.

2. Where does Thai Shark ship?

Available destinations are shown at checkout. Enter your delivery address to see whether shipping is currently available to your country or region.

Still need help? Return to the contact form and include your order number whenever applicable.

3. How does international shipping work?

Thai Shark may take up to 7 business days to prepare, check and dispatch your order. Once dispatched and the tracking code is available, delivery is estimated at 8–12 business days. The parcel may pass through export processing, destination-country customs and a local delivery partner, so the delivery time can vary. Thai Shark is responsible for preparing and dispatching the order, but not for destination-country duties, taxes, customs charges or local handling fees.

Still need help? Return to the contact form and include your order number whenever applicable.

4. Can customs delay my order?

Yes. Customs inspections and clearance times are controlled by the destination country and may extend the delivery estimate. Any requirement, document request, duty, tax or fee imposed during clearance is handled under the destination country's rules and is the customer's responsibility.

Still need help? Return to the contact form and include your order number whenever applicable.

5. Will I have to pay import duties or taxes?

Possibly. Your country may charge import duties, customs taxes, VAT/GST, brokerage, clearance or local carrier fees. These charges vary by destination, are not included in the product price or shipping amount paid to Thai Shark, and are the customer's sole responsibility. Thai Shark does not collect, pay or reimburse these charges.

Still need help? Return to the contact form and include your order number whenever applicable.

6. My parcel is marked delivered, but I cannot find it. What should I do?

Check with household members, reception, neighbors and the local carrier. If it is still missing, contact us promptly with the order and tracking numbers.

Still need help? Return to the contact form and include your order number whenever applicable.

7. What happens if my parcel is returned to sender?

Contact us so we can review the carrier's reason. If the parcel is returned because duties, taxes, customs charges or required clearance were not paid or completed by the customer, any reshipping, return and related carrier costs may be deducted or charged to the customer, subject to applicable law.

Still need help? Return to the contact form and include your order number whenever applicable.