Warranty & Purchase Protection

1. Do Thai Shark products have a warranty?

Products are covered against confirmed manufacturing defects according to the manufacturer's terms and the consumer laws applicable to your purchase.

Still need help? Return to the contact form and include your order number whenever applicable.

2. How do I submit a warranty claim?

Email support@thaishark.com with your order number, a description of the issue, when it appeared and clear photos or video.

Still need help? Return to the contact form and include your order number whenever applicable.

3. What is not covered by warranty?

Normal wear, impact damage, incorrect washing, poor storage, excessive heat, moisture, chemicals, alterations and use outside the product's intended purpose are generally not covered.

Still need help? Return to the contact form and include your order number whenever applicable.

4. How is a claim evaluated?

We review the order, product condition and evidence. We may request more information or inspection before confirming repair, replacement, store credit or another solution.

Still need help? Return to the contact form and include your order number whenever applicable.

5. How can I verify I am on the official store?

Check that the address is https://thaishark.com and that checkout opens through Shopify's secure flow. Avoid payment links sent by unknown accounts.

Still need help? Return to the contact form and include your order number whenever applicable.

6. Will Thai Shark ask for sensitive payment information?

No. We never ask for your password, full card number, CVV or one-time verification codes by email or social media.

Still need help? Return to the contact form and include your order number whenever applicable.

7. Why buy directly from Thai Shark?

Buying from the official store provides verified order records, access to our support team and the policies published on thaishark.com.

Still need help? Return to the contact form and include your order number whenever applicable.