Returns & Refunds

1. What is Thai Shark's return policy?

You may request a return within 30 days of receiving your item. It must be unworn, unused, with tags, in its original packaging and accompanied by proof of purchase.

Still need help? Return to the contact form and include your order number whenever applicable.

2. How do I request a return?

Email support@thaishark.com with your order number, the item you wish to return and the reason. Wait for instructions before sending anything.

Still need help? Return to the contact form and include your order number whenever applicable.

3. Can I exchange an item or size?

The fastest option is usually to return the eligible item and place a new order after the return is accepted. Our team will confirm the best option for your case.

Still need help? Return to the contact form and include your order number whenever applicable.

4. What if my item is damaged, defective or incorrect?

Contact us immediately with the order number and clear photos of the product, labels and packaging. We will review the case and provide the appropriate solution.

Still need help? Return to the contact form and include your order number whenever applicable.

5. Are any items non-returnable?

Used items, products without original tags or packaging, gift cards and hygiene-sensitive goods that have been opened may not be eligible, except where consumer law requires otherwise.

Still need help? Return to the contact form and include your order number whenever applicable.

6. Who pays return shipping?

Return shipping depends on the reason. For a change of mind or size, the customer normally pays; for a confirmed error or defect, Thai Shark provides the applicable solution.

Still need help? Return to the contact form and include your order number whenever applicable.

7. When will I receive my refund?

After the return is received and inspected, we notify you of approval. Approved refunds are sent to the original payment method; your bank may need additional time to post them.

Still need help? Return to the contact form and include your order number whenever applicable.